Frequently asked questions

We never take payment details up front, so nothing is charged automatically. We talk to you, work out which plan fits your size, and you decide.

No. No card and no payment details during the trial.

No. The subscription is a flat amount — we take no percentage of your sales. Payment gateway fees go to the gateway itself under your own contract with them; we are not a party to it and we add nothing on top.

Yes, at any time — up or down.

Your store does not shut down. We call you and work out the right upgrade.

No. Every feature is in every plan. What changes is size: orders, products, languages, and storage.

We build it while you wait on this page. As soon as it is done you get the store link, the admin panel, and your sign-in details by email.

Yes. You start on a free address with us, and when you connect your domain we give you an A record to point at from your domain provider.

Yes — from a hosted platform or from Magento on your own server. A migration starts with a consultation where we look at your store first.

We do. The server, updates, security, and backups are all on us.

You do. A full export is available on every plan, at any time.

Access to the store stops, as with any subscription. But your data is kept for at least 45 days after it stops — talk to us any time within that window and we will hand it over in full.

On a subscription the code stays with us and we run it. If you want the code to be yours, that is an Ownership agreement.

Your store installs onto your customer's home screen and opens like any app, and it works even without a connection. A native app on the App Store and Google Play is a separate project.

The storefront and the admin panel are Arabic from the ground up, and search understands synonyms: «جوال», «موبايل», "iPhone" and «ايفون» all mean the same thing.

Yes — REST and GraphQL, plus ERP and CRM integrations.

Not on a subscription. Changes to logic and custom code are an Enterprise agreement.